Returns & Exchanges
We want every ISHNARA piece to feel right when it reaches you.
And if something isn't quite right, we're here to help.
Free Returns & Exchanges
Returns and exchanges are free of cost for eligible orders.
ISHNARA will bear the standard return shipping cost for eligible returns and exchanges arranged through our return process.
Return & Exchange Window
Eligible products may be returned or exchanged within 7 Days of delivery.
The applicable return/exchange period begins from the date your order is delivered.
Eligibility
To be eligible for a return or exchange, the product must:
- Be unused and unworn
- Be in its original condition
- Have all original tags attached
- Be returned with its original packaging
- Not have been washed
- Not have been altered
- Not be damaged, stained or soiled
- Not show signs of makeup, perfume or other use
Products that do not meet these conditions may not be accepted for return or exchange.
How to Request a Return or Exchange
Please contact us within 7 days of delivery at:
Please include:
- Your order number
- Product name
- Reason for return or exchange
- Relevant photographs or videos, where applicable
Our team will review your request and share the next steps.
Quality Inspection
All returned products are subject to a quality inspection once received by ISHNARA.
The final acceptance of a return or exchange will be determined after inspection of the returned product against the eligibility conditions stated in this policy.
If the product has been worn, washed, altered, damaged, stained or otherwise does not meet the return conditions, the return or exchange may be rejected.
Size Exchanges
Size exchanges are available subject to stock availability.
If the requested size is unavailable, we will provide the applicable refund or alternative resolution.
Damaged, Defective or Missing Products
If your order arrives with a damaged, defective or missing product, please contact us within 48 hours of delivery at:
Please provide clear photographs or videos of the product, packaging and shipping label wherever applicable.
Claims relating to damaged, defective or missing products received after 48 hours of delivery may not be accepted.
Colour Differences
We make every effort to represent our products as accurately as possible through our website photography.
However, minor colour differences between the product shown on the website and the product received may occur due to photography, lighting conditions, screen settings and individual device displays.
Minor colour variations of this nature will not be considered a product defect.
Similarly, minor variations in fabric texture, print, embroidery, lace, finish or construction may occur due to the nature of the fabric and manufacturing process.
Non-Returnable Products
Products specifically marked Final Sale / Non-Returnable on the product page will not be eligible for return or exchange.