Order Cancellation
Orders may be cancelled before dispatch.
To request a cancellation, please contact us as soon as possible at:
Once an order has been dispatched, it cannot be cancelled and will be governed by the applicable return policy.
If an eligible cancellation is approved before dispatch, the applicable refund will be initiated to the original payment method.
Refunds After Return
Once a returned product has been received and successfully inspected, the eligible refund will be initiated.
Refunds will generally be processed to the same payment method used to place the order.
The time taken for the refund to reflect in your account may vary depending on your bank, card issuer, UPI provider or payment service provider.
Refund for Damaged, Defective or Incorrect Products
If ISHNARA confirms that a product was damaged, defective, incorrect or missing from your order, we will provide an appropriate resolution, which may include:
- Replacement
- Exchange
- Refund
The applicable resolution will depend on product availability and the circumstances of the case.
Shipping Charges
ISHNARA currently provides free shipping across India.
Accordingly, no standard shipping charge is deducted from an eligible refund.
Failed or Unsuccessful Payments
If your payment has been debited but an order has not been successfully created, please contact us with your transaction details.
Once the payment status is verified, the applicable amount will be processed through the relevant payment gateway and banking process.
Duplicate Payments
If you believe you have been charged more than once for the same order, please contact us with the relevant transaction details.
We will verify the transactions and process any eligible refund.