PRIVACY POLICY
Last updated: 26 August 2026
ISHNARA respects your privacy and is committed to protecting the information you share with us.
This Privacy Policy explains how ISHNARA collects, uses and protects information when you visit, browse or purchase from our website.
Information We Collect
We may collect information including:
- Name
- Email address
- Mobile number
- Billing and shipping address
- Order and purchase information
- Payment-related transaction information
- Customer support communications
- Website usage and device information
How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm payments
- Provide customer support
- Manage returns, exchanges and refunds
- Send order and delivery updates
- Improve our website and customer experience
- Prevent fraud and misuse
- Meet applicable legal, regulatory and accounting requirements
- Send marketing communications where you have opted to receive them
Payment Information
Payments made through the ISHNARA website may be processed through third-party payment service providers, including Razorpay and other authorised payment partners.
ISHNARA does not intentionally store your complete card number, CVV, UPI PIN or banking credentials on its own systems.
Payment information is handled by the relevant payment service provider in accordance with its applicable security and privacy practices.
Cookies
Our website may use cookies and similar technologies to:
- Maintain website functionality
- Remember preferences
- Understand website usage
- Improve the shopping experience
- Support analytics and marketing activities
You may manage cookies through your browser settings.
Sharing Information
We may share relevant information with trusted service providers where necessary to operate our business, including:
- Payment service providers
- Logistics and delivery partners
- Website and technology providers
- Customer support providers
- Analytics and marketing service providers
We do not sell your personal information as a commercial product.
Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
Your Information
If you wish to request access, correction or deletion of personal information held by us, please contact:
We may need to verify your identity before processing such requests.
Changes to this Policy
ISHNARA may update this Privacy Policy from time to time.
Any updated version will be published on this page with a revised effective date.